Customer relations

For faster communication and happier clients

The easiest and most convenient way to get full control over all your social communications - whether it be on posts, messages or comments on ads.

Oranize your work

Using our smart filters, you can organize all of the messages and comments you receive on Facebook, Messenger, and Instagram, giving you complete control over your customer communication. A clever way to tailor your Inbox to your work style and needs.

Assign to the right person

Do you have multiple people working on your client communication? Say goodbye to communication chaos and easily assign conversations to the appropriate person or team. Be sure that your customers receive expert answers each time.

React in real time

If your teammate is answering a ticket, you will know. If your customer comes with additional info before you’ve finished your reply, you will know. If your no.1 favorite brand ambassador makes any action on your Page, you will know.

Think twice, send once

Be confident that your communication is and will be flawless. Draft a response, send it for a review, collect the feedback and schedule it for publishing. You’ll never post a wrong answer again nor miss to follow-up with your customers.

Enjoy your weekends

Going away, or simply just want to switch off for the weekend? Easily set up auto-answers to handle your communication until you return. You don't have to worry about being online all the time ever again.

Track and prove your effort

What you do is important! Our Statistics give you all the numbers and graphs to tack and prove your work and effort. Easily see the exact time spent and the number of tickets each team member is working on. Visualize the conversations, ratings, and activities across brands, teams, and people.

Drafts

Reviews

Schedule

A pack of features to give you confidence that your communication is flawless. Draft a response, send it for review, collect the feedback and schedule it for publishing. You’ll never post a wrong answer again nor miss to follow-up with your customers.

We use 24SevenSocial to organize social media in Teams, for all our parks across Europe. Everything from ads management to customer service. A big advantage is that we can create different user profiles by which our park managers can easily follow-up the customer service.

Nieltje van der Pol Head of Marketing & Branding

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