Every single post, message, comment or reply is a separate ticket. Even better - your conversations are organized in smart groups for complete control over the communication with your customers.
Is it out of your hands? Do you need someone else to handle the ticket? Is your shift ending? Just assign the ticket to the appropriate person or team. Rest assured that it will be handled.
Never let hundreds of comments sneak out without noticing. And don’t worry that rascals will draw the sword of a new fight. Relax – all you need is to activate your Cruise Controls. We will notify you instantly and automatically hide the nitpicker’s comment when needed.
Contests may really hit the mark for your brand's reach. Make sure to use our Snooze-function to avoid being overloaded with tickets while it’s on. And then – use the integrated Pick-a-winner to randomly or by given keyword draw a winner fair and square.
Auto-answer will take care of your conversations until you’re back. A comment loaded with foul language? It’ll be removed. Just list the words you want us to handle.
If your teammate is answering a ticket, you will know. If your customer comes with additional info before you’ve finished your reply, you will know. If your no.1 favorite brand ambassador makes any action on your Page, you will know.
What you do is important! Our Statistics give you all the numbers and graphs to prove your effort. Exact time spent and the number of tickets. Visualize the conversations, ratings, and activities across brands, teams, and persons. It’s your “Because I’m worth it” – sheet!
A pack of features to give you confidence that your communication is flawless. Draft a response, send it for review, collect the feedback and schedule it for publishing. You’ll never post a wrong answer again nor miss to follow-up with your customers.
We use 24SevenSocial for planning and publishing posts, create competitions, answer inquiries from our customers, and get numbers and statistics on it all. We are very happy with both the platform as well as the help we get from 24SevenSocial.Vibeke Scheel Aubert Web Editor